Last updated: May 2026
This Return & Refund Policy applies to purchases made through henib2b.com. By using this website, you agree to the terms below.
1. Return Period
Customers may request a return within 14 days from the delivery date.
2. Return Conditions
Returned items must be:
- Unused,
- In original packaging,
- Resalable,
- Complete and undamaged.
The following items are non-returnable:
- Opened cosmetic and personal care products,
- Used products,
- Private label / OEM products,
- Customized or made-to-order products.
3. Return Shipping Costs
Customers are responsible for return shipping costs.
However, if the delivered product is defective, damaged, incomplete, or incorrect, Heni Kozmetik Kimya San. Tic. Ltd. Şti. will provide the necessary compensation or resolution.
4. Damaged or Incorrect Products
If your order arrives damaged or incorrect, please contact us as soon as possible after delivery.
After evaluation, one of the following solutions may be provided:
- Product replacement,
- Missing item completion,
- Damage compensation,
- or refund.
5. Refund Process
Approved refunds are processed within 21 business days after the returned product reaches our warehouse.
Refunds will be issued through the original payment method.
6. Return Address
Heni Kozmetik Kimya San. Tic. Ltd. Şti.
75. Yıl Mahallesi
Sultandere Gümüşhane Sokak No:13
Odunpazarı / Eskişehir
Türkiye
7. Contact Information
Email: [email protected]
Phone: +90 212 909 26 26